By submitting a request through Kim Goods, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our discount policies and return procedures. These agreements apply to the United States of America.
14-day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items with obvious signs of use or any item not in its original condition that is damaged or missing parts for reasons not due to our error will be deemed non-returnable. Furthermore, any returned item more than 30 days after delivery will be considered non-returnable.
Return Process
To start a return, contact us at support@kimgoods.com or +1 (210) 436-1020. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can contact us for any return questions at support@kimgoods.com or at +1 (210) 436-1020
How can customers return your products?
We welcome customers who return your products to return them by post. We do not allow in-store or kiosk to get returns of the product.
Damages and issues:
Please inspect your order once it’s received and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and make it right.
How will customers get the return label?
For returns (including customer remorse): Please contact us so we can send the label via email. You just need to Download and Print the label. Please note the shipping cost will be the responsibility of the customer.
For defective products: Please contact us so we can send the label via email. You just need to Download and Print the label.
What condition product are you receiving in return?
We accept returns for unused products in original condition and packaging.
What is the restocking fee?
There’s no restocking fee.
How much will customers pay for return shipping?
For defective products, we will cover that for you. However, if returning for any other reason, including customer remorse, you need to pay the actual return delivery cost.
Exceptions / non-returnable items
Certain items like perishable goods (such as candles) and custom products (such as special orders or personalised items) cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Late or Missing Refunds:
Recheck your bank account if you haven’t received a refund.
Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us. We will reply within 24 hours of hearing from you.
Exchanges
We only exchange damaged, wrong product, wrong size, or defective products. If you need to exchange an item, please contact us at support@kimgoods.com or +1 (210) 436-1020. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you have any questions about our return policy, please contact our customer support here:
Kim Goods
- Address - 539 W Commerce St #300 Dallas, TX 75208
- Email - support@kimgoods.com
- Phone - +1 (210) 436-1020
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. We cannot refund shipping costs. Please remember it can take time for your bank or credit card company to process and post the refund.
If you have any questions about our refund policy, please contact our customer support here:
Kim Goods
- Address - 539 W Commerce St #300 Dallas, TX 75208
- Email - support@kimgoods.com
- Phone - +1 (210) 436-1020
